IT Support Contract

We offer bespoke IT support contracts to large companies, small businesses and individuals so please contact our friendly IT support team for more information and advice.

 

 

 

Managed IT Support Contracts 

 

Customers with managed IT support contracts will receive the following IT support services, however these services do vary depending on which IT Support Contract Service Level Agreement has been agreed. 
 

  • 24x7 Server Monitoring, Proactive Warning Service & Alerting
  • IT Help Desk Support
  • Service Level Agreements
  • Discounted Hardware and Software
  • Trouble Shooting & Root Cause Analysis
  • Unlimited remote IT support & telephone support
  • Unlimited on-site support
  • System Changes & New Computer Network Installations & Office Move/ Relocation (Voice & Data Cabling)
  • User Administration/ Permissions Management
  • Remote Access to your own PCs
  • Third Party Vendor Management
  • Dedicated IT Support Engineers
  • Monitored Server Upgrades/ Updates/ Patches
  • Monitored anti-virus, firewall & Network Infrastructure Security
  • Hosted Exchange Email & Hosted IT Infrastructure
  • Online Data Backup Service & Restore, IT Disaster Recovery Solutions, Emergency IT Support & Business Continuity Consulting

 

Our IT support technicians are all fully-qualified Microsoft professionals with years of IT support experience. 

 
Premier Managed IT Support Contracts
  •   Tel/Email support

  •   Remote fix

  •   Unlimited onsite support

  •   Quarterly upgrade visits

  •   Hardware repair or replacements 
     

Level 1 Managed IT Support Contracts
  •   Tel/Email support

  •   Remote fix

 

Level 2 Managed IT Support Contracts
  •   Tel/Email support

 

Level 3 IT Support Contracts - PAYG - NO CONTRACT
  •   Tel/Email support

  •   Remote fix

  •   Unlimited onsite support

  •   Quarterly upgrade visits

  •   Hardware repair or replacements 

Please contact us for more information via our website contact form or call us on 

Phone  : 0730 555 2727


Email   : info@ithelpers.co.uk 

We are in

Waverley House,

9 Noel St, Soho,

London,W1F 8GQ

Phone  : 0730 555 2727

E-mail  : information@codex.systems

 

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